We can improve the service whenever required
Konstant Info believes in helping its customers as far as possible, and has therefore a considerate cancellation policy. We, as a merchant, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.
Konstant Info undertakes all projects under the purview of Milestones that dictate the direction / road-map followed by the project.
All Web Design / Development / Applications are carried out and accepted upon a complete analysis and creation of a complete scope document, in order to make sure that teams have complete understanding of the work needed to be done, elimination possibilities of a project cancellation / reversal / dispute.
Since Konstant Info and the Clientele realize that there is work involved in achieving every milestone of the project and completion of every module, a refund would not be possible for the work already completed.
Konstant Info makes sure that in case of a project termination on a mutual basis, the client has control of all the work done till that date and the money, if paid for further development, is returned.
Konstant Info also respects a decision made by a client to works with a different provider within 48 hours of the project initiation. In such a scenario Konstant Info would refund the amount for the project that has been paid till date. No cancellations are entertained for those Services that the Konstant Info marketing team has offered on special occasions. These are limited occasion offers and therefore cancellations are not possible.
Development Services and Consulting – if the services opted by you are T&M (Time & Material) based services or Hire Dedicated Developer service, these are non-refundable.
Please note that Konstant Info' delivery commitment is subject to:
Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear.
Timely communication from the client: Konstant Info is not bound to respect the Refund Policy, if required information for successful completion of the project is not communicated to us in a timely manner. Any delay or failure of the project arising out of such situations cannot be attributed to Konstant Info.
Completeness of information provided by the client: If the information provided to Konstant Info is incomplete and/or complete information/scope of the project is not provided at the beginning of the project, Konstant Info is not bound to maintain its delivery and / or refund commitments.
Konstant Info will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with a penalty clause for delay in delivery.
Konstant Info' liability is limited to the value of the portion of the project (as per Konstant Info' proposal) which stands incomplete at any given point of time. At any point of time, Konstant Info cannot be held responsible for losses arising out of the services delivered / not delivered or the delay in the same. The liability to refund arises only once the project has been cancelled by the client and such cancellation has been communicated to Konstant Info in writing.
Refunds will be processed and mailed within 5 business days of the cancellation date and will be made using the same method of payment as the original (refund by check or refund to credit card).
Konstant Info may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Konstant Info website after any such amendments signifies your acceptance thereof.
All cancellation requests must be submitted to Project Management Office (PMO) of Konstant Info. You may submit your cancellation requests by e-mail. Your request will not be considered valid unless and until you receive confirmation from our Project Management Office.
We take minimum 2 weeks to process the cancellation request.
Cancellation of project is based on service level agreement, as agreed with you while starting the project.
Once project is released for beta delivery, cannot be cancelled.
In event of cancellation of project mutually decided between you & Konstant Info, you have to pay for efforts invested in project up to date of cancellation.
Source Code, Design or any other material related to project will not be delivered if payment is not settled by you.
We are in service business and doesn’t have tangible item to deliver. So there is no chance of missing or misplacement of any item. Our deliverables are in form of designs file, software code & complied application. These deliverable are delivered to you in form of electronic files using our collaboration tool or email. Thereafter you have to save a copy of delivered electronic files on your server or on any storage media. Up-to 30 days from delivery date Konstant Info can re-deliver the electronic files to you, thereafter Konstant Info doesn’t owe the responsibility.
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