Interview with Belal M.
the Founder at muhammadbelal.muhammad
on 27th Aug. 2020

"I loved their proactive mentality."

Validated by:

Clutch
  • Android
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Konstant Infosolutions created a seamless, visually-appealing website. Although sales have been slow, the UX of the website is good. They are a thoughtful team, and they possess strong project management skills. The team responds to requests in a timely manager and maintains great communication.

  • 5/5
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Background

Introduce your business and what you do there.

I’m the director of an online retail company that does sustainable fashion.

Opportunity/Challenge

What challenge were you trying to address with Konstant Infosolutions?

I wanted to create an app and an e-commerce website where I could sell the clothes.

Solution

What was the scope of their involvement?

I gave Konstant Infosolutions references to websites that I liked but also told them that I was open to suggestions. They gave us suggestions that were more affordable and made more sense. We had a lot of back and forth where I would help them with design and they would ask me to approve certain things. It’s an iOS and Android app, which they suggested.

What was the team composition?

Lokesh (PHP Developer) is my direct contact. I’ve also worked with a couple of account managers, but my latest one is Raunak (Sr. Business Analyst).

How did you come to work with Konstant Infosolutions?

I googled online and found a number of companies. I saw that Konstant Infosolutions had good ratings and reviews on Clutch and they were willing to do the work at a better rate, so I went ahead with them.

How much have you invested with them?

We’ve spent between £32,000–£35,000 (approximately $42,600–$46,600 USD)

What is the status of this engagement?

I began working with them in July 2019, and they had everything ready in December 2019. I’m still working with them.

Results & Feedback

What evidence can you share that demonstrates the impact of the engagement?

Sales have been slow, but I haven’t had any complaints in terms of experience. The website looks good and it’s smooth. We haven’t gone full-fledged with the app yet because the website is more a priority.

How did Konstant Infosolutions perform from a project management standpoint?

I was very much impressed with Lokesh. Even when I asked him to do something that was out of the scope of work, he would do it. I appreciate his being there out of hours. Even with the time difference, he would get the work done by the time I was awake and would always communicate any issues. All of the account managers have been accessible and responsive, and Raunak has been especially very active. They are really understanding in terms of payment, which we handled over email. We also communicate via Skype.

What did you find most impressive about them?

If I wanted to achieve something, the developer would come up with a more cost-effective solution. I loved their proactive mentality.

Are there any areas they could improve?

Nothing stands out. If anything, they could’ve let me know that they were changing account managers because I would randomly be contacted by someone new.

Do you have any advice for potential customers?

Go ahead and work with them because they’re really good. I’ve had experiences with other developers in the past, and Konstant Infosolutions has been the best. If you tell them what you want, the team will come up with good solutions.

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