Konstantinfo

Client Testimonials: Konstant Bags the Spotlight

Can there be a way to plan the customer experience and be a source of delight to them, in the way we wish? As we manifested our dreams, we realized that the customer experience can be mindfully articulated, planned, and designed.

How We Turn Our Clients’ Expectations Into Ultimate Delight?

Overall, businesses are responsible to manage expectations to maintain a healthy and rewarding relationship with their clients. Clients look forward to the business’ reputation, consistency, level of productivity. Konstant ensures:

Every customer is unique and brings forth a different set of expectations along with. The true differentiation on the experiences that we deliver is amongst the most difficult things for any competitor to copy because every client’s experience is unique to their business strategy, their brand, and their knowledge of their customers.

It’s the business strategy, the brand and the customer experience that intersects and causes the delight to our customers. As we endeavour to exceed at all three of these criteria, we never undermine the results of working hard, always being on toes till the deliverable is market-ready, anticipate the needs and acknowledge them at every iteration, following the complete software development lifecycle to ensure delivering beyond the customer’s expectations. We maintain our streak by being consistent across the channels we cater to. We have adapted and innovated our way through the COVID-19 crisis and are working to eliminate data and service silos.

Do We Select Our Clients or They Select us?

We get attracted to clients’ who are reflective of the things that we are building. We accept all criticism in good stead. We analyze the feasibility of the project and do not accept the ones that do not align with the development team’s potential, technologies unknown to us, or unresolved security/legal/hardware/software issues.

Making A Move: Towards Matching Our Efforts With The Clients’ Expectations

Konstant truly believes in exceeding expectations that could propel their business towards the right path. A little encouragement can go a long way simultaneously. We have some client – tell-tales that brought us in the spotlight early this year (2020), dive deeper to know:

GoodFirms:



 


G2.com:



Clutch:




Conceivable: The Road Ahead

Clients’ experience is bound to encompass everything that we have to offer. We work to expand the idea given to us and in the way, we even go ahead to suggest a few edits and regenerate it further. We embrace the idea carefully, even the terrible ones, but never let our conversation with the clients go downhill. A preliminary negative remark is hard to manage and it can eventually make it difficult for the conversation to go any other way. We never reinforce our mistakes or sound defensive after committing one, as it could lead to poor results overall. As a starting point, we focus on doing it differently every time in the future.