We were driven by the purpose of our client to connect with customers everywhere they wanted to travel and interact using various modes like text messages, emails, phone calls, video calls, and intelligent chatbots on one powerful platform.
The Overview
It brings the required flexibility for travellers and improving your language skills. It is very responsive and saves you off a lot of time and stress in finding the right dialect/language to communicate with the locals during your trip.
What Are The Benefits of The Translation App?
Translation app helps remove the language barriers which turn out to be the biggest challenge while one is travelling. It works with or without an active internet connection, particularly useful when we do not have a local SIM card or mobile hotspot.
This particularly helps strengthen customer relationships by uniting communications across the entire business from marketing to sales to customer service to operations. We tried personalizing every step of the customer journey with intelligent solutions (as recommended and suggested by our esteemed client) and according to our best capabilities. We also included custom account notifications, a cloud-based call centre and more.
What Are The Basic Features of The Translation App?
Here is a list of features that we included in the three modules discussed below and some additional ones that we plan to add if the scope of the project is enhanced in future:
- Video Collaboration
- Note Taking
- SMS to Email
- SMS Notifications
- Agent-Auto Response
- VoIP App
- Voice Powered
- Click to Call
- Instant Lead Alerts
- Phone Verification
- Secure Payments vs Phone
- One-Time Passcode
- Voice Powered IVR Bot
- Browser Voice Calls
- Instant Lead alerts
- Phone Verification
- Stripe SMS Receipts
- Rapid Response Broadcasting
Why The Client Chose Konstantinfo To Create Translation App?
Translation App is a solution that pertains to on-demand translation services across the hospitality industry. There are different panels for each type of user, including customers, translators, and administrators. This project has been created for a Hong Kong-based client, who was inspired by our efforts in Hakuba SS website.
Which Technologies Were Used To Build The Translation App?
- Platform: Android
- Backend: Node.js
- Database: MongoDB
- API/SDK: Twilio, Sendgrid as API/SDK
How Does On-Demand Translation App Work?
Translation App is built to be used in the video interpreting business where the users will be able to request to connect with the translators for any chosen language. An interpreter is connected with the users by video call, upon request.
What Are The Various Types Of Users Of The Translation App?
Three types of users are involved in this system:
- Customer: Customers need to register with the system/subscribe to the plan on tablets. They are then able to access the translator services as they are connected one-to-one with an available translator at that moment.
- Translator: Translators make use of a web-based panel where they receive the call request from random customers. Every session is recorded and paid outside of the system.
- Administrator: The administrator will have the rights to manage various users in the system, manage the billing on both sides.
Was The Client Satisfied With The Developed Solution?
We have completed the project within the timeline prescribed by the client. We had an interactive demo of the application using live code and the product in action. The efforts of the on-demand app development company were immensely applauded and the latter received incentives for the same. The interaction with the client went well, which kept our teams motivated. Although integrating Twilio along with all the error catching, edge cases and test cases for a production-ready implementation took some additional effort and time. Installing the SDK and using the API was effective and easier when we were able to understand the meaning, purpose, and scope of the application. We made it interactive and easy to use.
What Were The Roles Of Technical Lead/Project Manager?
A constituent may have an even more simplistic and adversarial view of the situation. The developers utilized their skills, suggested prominent technologies to the clients, and mutually agreed upon a gist of what they knew and which technologies were required to build the desired solution. They then prototyped their ideas quickly, developed production-ready communications application and executed server-less app on one API powered platform. Programmable messages, appointment reminders, 2FA were integrated with the help of clear documentation and available tutorials.
Project URL’s
It is a launcher app. It will not be on App Store or Play Store.
How Does it Work?
Client Satisfaction Feedback
Clutch captured the client’s views on our overall services as well as client’s satisfaction levels on certain aspects of our service (Screenshot from Clutch)
Conclusive: How Well Did It Go; What Is The Scope Of The Translation App In Future?
Translation App has been developed to serve travellers with on-demand translation services. Here is an overview of basic/advanced features within this app:
- Conversation Feature
- Split-Screen Translation
- Offline Language Packs (to translate text without an active internet connection)
- Use of a single microphone
- Translation in multiple languages
- Translate text into over 70 languages
- Pinning the frequently used translations
- Sharing the translations via text, email, or on social
- Listening to the translations at different speeds
- Looking up for alternate translations and meanings of a word to find the best-converted version
- Translate the text in pictures with the app’s built-in camera viewer, or upload saved photos from the device’s internal storage
- Download offline language packs and use the camera feature to translate street signs and menus while travelling abroad
- The app features translations verified for travelling, lodging, directions, dining and more
- Speed to listen to the translations varies
- Attached pronunciation guides to help you
- Mark your favourite translations as favourites
- Offline phrases or frequently used questions/answers
- An integrated virtual assistant to join in the live conversation in the app
- Translate the text on any image by selecting from your saved files
Some of these features are in transit of implementation. Advising in that realm is not our purpose here. We did face some challenges and it was critical to venture over to the shallow end, but we gave it the best shot and regrouped for the next dive and received appreciation in the process.