Imagine you just finished your project for a client to implement a business software solution. You’ve handed over all deliverables which are already in use by them. The client has cleared all payments and has closed the contract. The project is officially closed; What happens next – What should we expect – What do our clients say?
You’ve updated all documents related to the project and the software, reflective in the final specifications, the status of the project, and the service offering. Also, you’ve organized it in a way for easy access.
You’re now focussing on your next project and leave the customer the time to get familiar with the software. You’ve also written the close-out report, based on the contract for the formal relationship with the customer, describing what was contractually required and what we received.
You’ve also ensured that there are no active purchase orders against the contract or any other pending obligations, requests, or claims from either party which need any resolution. You’ve also ensured that formal contract closure has taken place.
The best way to refer to the project scope statement and plans is to discuss these issues with the project sponsor. If customers wish to add any missing requirements to the software in the future versions (if any), it is scalable.
Our project managers validate the customer’s claims against the agreed scope statement. If the customer’s claim is wrong, then we try sending a proper reply. We work together with the project sponsor to take the necessary steps if customer claims are correct.
But it is unlikely that such a situation arises after passing through testing, validation and verification to reach acceptance testing.
Going with the flow, we acquire an answer to the client, match it with our SDLC document, and compare it with what has happened.
For us, customer satisfaction is of pertinence and is often based on Service level agreements (SLA’s), privacy policies, terms and conditions, and scope. We review the missing parts with our clients and re-correct everything that is not correct.
Also, we verify and ensure discussing the final project plan with the clients and take their approval in writing during the kick-off meetings before going into the execution stage. We analyze the features which are missing in the software in the final scope statement. If we detect any flaw in the control scope, we include it in the project plan and implement it in the – (1) execution, (2) monitoring and (3) control phases of the project.
We don’t fake passion. We back our projects and service offerings with legitimate excitement that eventually makes our clients brim with enthusiasm.
We map out our customer touchpoints to ensure that our systems engage throughout the customer onboarding and development.
Following the Agile Software Development approach, we offer tailored solutions for their business and adjust the development process with the times.
We understand what our clients are looking for and market our strategies accordingly. Moreover, the jury is out for our case studies, client testimonials, and Konstant’s online company reviews.
(https://clutch.co/profile/konstant-infosolutions#review-1795963)
(https://www.g2.com/products/konstant-infosolutions/reviews/konstant-infosolutions-review-4586862)
(https://www.g2.com/products/konstant-infosolutions/reviews/konstant-infosolutions-review-4544147)
We abide by the fact that – if the customer is not aware of the interim deliverables, we formally obtain their acceptance in writing before handing in the complete software at the end of the project.
Customer is the centre bit of software development project. Our developers become the very first customers of the software that they develop before Client acceptance testing. They ensure engagement and smoothens the system testing and deployment process.
If you need help with software development, get in touch today to learn how we make it happen!
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