“ Despite the transitioning of a few project managers, the work output has been sufficient and the client is happy with the value created. Similarly, the portal and later enhancements have been made in reasonable timeframes.
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4/5
5/5
4/5
4/5
4/5
We are an e-commerce portal for insurance management. Clients can use our aggregator to choose from a selected number of insurance providers, as well as log and manage claims. Our clients are both individuals and corporations. The company is comprised of six people. I am the owner of the company.
We needed to build our portal. We're not coders, so we brought in Konstant Infosolutions to build our page and the functionality behind it.
Everything was designed in-house by our team and brought to Konstant Infosolutions. The technology used was CakePHP. We essentially have an e-commerce platform, but selling insurance is a bit more complex than in the case of other goods or services. We have built a price calculation engine, as well as a customer frontend where they could visualize the details around their accounts. After a customer makes a purchase, the portal has to provide all the associated documentation, like insurance certificates and policies. At the same time, the portal needs to handle accounting between the insurers and us, which required a specific solution, not something that could be bought off-the-shelf. There is also several specific email communications which we had to implement through the portal. Konstant Infosolutions built our whole portal from start to finish, making sure that the accounting, payments, and documentation were handled properly.
We found Konstant Infosolutions through a recommendation from another company. The decision was a leap of faith. In the end, there wasn't much to choose between them, so we went for the better pricing structure, which was Konstant.
The cost of Konstant Infosolutions' work was around $60,000 for 2015.
We started working with Konstant Infosolutions in July 2015. The platform was launched in December 2015, and the project is still ongoing.
During the last year, we've sold 4,000 policies.
We've worked with 3–4 project managers from Konstant Infosolutions in total, after different people left our project. We didn't really go through transitions, but rather were told that our project manager had been changed. The development team was relatively stable, so the work carried on. Project managers were involved, but not to a large extent, especially in the day-to-day work, so we haven't felt a lot of pain during changes. If we put pressure on them, the work got done, so Konstant Infosolutions' managers were responsive to an extent. However, each of their managers was different in style, some more involved than others. At the moment, I only contact our project managers for concerns or strategic changes. Our main interactions have been with the developers.
From a non-technical perspective, I found Konstant Infosolutions' developers to be easy to work with, despite the four-and-a-half-hour time difference between us. They are coders and we're business people so we had to find a way to communicate and translate our business ideas into code. The same is true vice-versa; they had to explain technical things to us about database servers, web hosting, code building, etc. that we had no prior knowledge of and needed to understand. Konstant Infosolutions has been generally available and provided reasonable quality.
We started the work from scratch. It would have helped if Konstant Infosolutions had more business knowledge outside of coding skills in order to set up a predevelopment plan. We've made some mistakes because we didn't understand coding, and Konstant Infosolutions didn't understand insurance very well.
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