TaskRabbit was founded in 2008 as RunMyErrand and was later renamed as TaskRabbit in 2010. Based in San Francisco California, USA, TaskRabbit service is available across Atlanta, Boston, Austin, Houston, Phoenix, LA & OC, Portland, Washington DC, San Antonio, Dallas, Chicago, Miami, Denver, New York City, Philadelphia, Seattle, San Diego, SF Bay Area, and one international location as London for now and it can help you out with chores, hang your shelves, clean fans, door handles, window panes, run errands, paint the walls, clean those cobwebs that are not-reachable, pick up the clutter and rearrange that closet (everything that seems manageable but requires a little bit of an effort). They work on a crowdsourced marketplace model with the TaskPosters willing to outsource small-doable tasks, connected to Taskrabbits who are willing to take up those tasks. They have over 50 full-time employees who work in the San Francisco office and about 50,000 runners signed up on the platform (as of October 2020). Let’s find out more!
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This app is used by two different sets of users: Taskers and Task Posters. Both these parties have to be on either side of the exchange. Users on both ends must have their separate user interface that is optimized for their needs.
| Taskers | Task Posters |
|---|---|
| These people have to do the tasks assigned by Task Posters. | These people find tasks wherein users need some help with their household tasks. |
| These people are freelancers who work on a contractual basis just to earn some quick money. | Their target audience is mostly elderly people who need a helping hand or those who are busy with their work. |
| They have to sign up on the app and add their details. | |
| They also have to undergo a background check TaskRabbit uses the social security number, the applicant’s complete legal name and date of birth to verify the applicant’s identity, an interview, or a quiz and the final selection is done by Task Posters. |
Apps like TaskRabbit help work professionals who are time-bound. It is equally useful for the elderly who need a helping hand to do certain chores. They provide Task Doers with a background check. TaskRabbit does provide a Certificate of Insurance (COI) but is not liable for any kind of omission on part of users, and neither does it provide insurance against any losses sustained by users. Taskers offerup to USD Ten Thousand Dollars ($10,000) in its discretion in case of any unresolved issues with their clients (more details in TaskRabbit Happiness Pledge)
This app allows making payment in multiple forms – cash and cash-free payment. TaskRabbit is good at taking up local jobs in and around the neighbourhood. They can be hired at a convenient time. Taskdoers get immediate wages, soon after a job is done successfully.
TaskRabbit app offers better returns to the Taskdoers and TaskPosters as their experience increases and their role becomes even more significant.
For The Task Posters
For Taskers/Taskdoers/TaskRabbits
This will work differently but in conjunction with the customer’s side and the tasker’s side. There are two interfaces – one is the Customer’s Interface or Task Poster’s interface where all tasks are posted and the other is the Tasker’s interface where they check allotted jobs. So in short,
TaskRabbit connects the service seekers with service providers. So the major part of revenue earnings comes from those who assign tasks on the app. TaskRabbit receives a commission once every task is completed successfully. This commission is an expense for using the platform that the app offers. It includes the charges for maintenance, insurance, customer support and other additional services that the app offers. This amount is paid to the tasker along with their hourly service fees. Once the task poster makes the online payment, 15% of it is deducted by the company and the rest is transferred to Tasker’s account. Payment in cash is intimated to the company with receipt of the transaction.
TaskRabbit adds a 7.5% trust and support fee to each invoice. This fee directly goes to the company to facilitate the exchange and offer support to the app user.
TaskRabbit does hike their prices during the peak season – festivals – holidays, due to high demand and priority.
TaskRabbit also charges advertisement charges for the users who want to be shown in top search results for better visibility.
TaskRabbit is an online peer-to-peer marketplace that connects consumers with local help. They offer same day service or scheduled service. The company works on commission and service charges that they deduct from the fees that consumers pay.
An average Tasker earns around $110/month or likewise for many tasks like house cleaning, handyman, moving services etc. They ensure that if a task gets cancelled within 24 hours (by the TaskRabbit) then the consumers get 1 hour of credit. The average cost to create on-demand apps like TaskRabbit comes around $15,000-$30,000 (USD).
TaskRabbit supports its customer’s promise in many different ways:
Although taskers work as independent contractors, TaskRabbit has also partnered with B2B, B2C platforms like Amazon which helps carry out many essential tasks like placing furniture etc. Although TaskRabbit was originally based out with an auction model wherein users posted jobs and taskers used to bid on them. But the company soon shifted towards the standard pricing model. The highest-rated taskers are available on premium.
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Manish Jain is the co-founder and Managing Director at Konstant Infosolutions. He is responsible for the overall operations of the company and has played a major role in bringing Konstant up from its humble beginnings and, with his immense energy and drive, transforming it into a globally trusted name in IT solutions.
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