Gojek as An Umbrella Solution For Daily Needs

Gojek came into being in 2015 for users in Indonesia resolving ride-sharing (GoRide), on-demand delivery services (GoSend), on-demand payment (GoPay) and shopping services (GoMart). Gojek thrives on the “buy anything from anywhere” approach. Users order from supermarkets, medical shops, kids’ shops, pet stores, and electronic shops etc. It later evolved products and services across multiple sectors that include (GoFood) merchants.

What are Gojek service offerings?

They offer point-to-point transportation for people in Jakarta who often take a motorcycle taxi, or ‘ojek’ to typically carry one passenger over short distances within the city. Taxicabs and ride-hailing services like Uber and Grab are also available but these are expensive and slower than Ojeks. Ojeks are privately owned motorbike (taxi), run by people who are aware of the destination (if they agree to take you there). Moreover, passengers often haggle with Ojek drivers over the fare that ranges from 5,000 – 10,000 rupiah (about USD 0.50 to 1.00) for short trips. And the constant struggle for the drivers and passengers to wear their helmets, to stop at red lights and not take risky alternative routes to reach their destination remains.

• Ride: Taxi ride, car rental, motor rental, helicopter ride, boat ride, boat rental, motor ride, packers and movers.

• Deliveries: Food delivery, grocery delivery, marijuana delivery, alcohol delivery, courier delivery, flower delivery and general deliveries.

• Other Services: Doctor, babysitting, plumber, beauty services, carpenter, electrician, handy-man, maids, house cleaning, fitness coach, dog-walking, laundry, lawn mowing, physiotherapy, tour guide, pest control, travel agent, tutor, Vet, cuddling, DJ, Insurance agent, Home-painting service, Massage, Security guard, worker, Stationary Delivery, Pharmacy Delivery, Car Wash, Dog Grooming, Lawyer, Locksmith, Real Estate Agent, Snowplows, Tow truck, Sanitization services, barber, Car repair, Carpet Repairer, Catering, Computer Repairer, Firefighters, Helpers, Mechanic, Mobile Technician, Office Cleaning, Party Cleaning, Lawn Care, Language Tutor, Psychologist, Sofa Repair, Translator, TV Repair, Yoga, Spa, Fitness Coach, Interior Design, Road Assistance and packers and movers etc.

Features of Gojek Clone App

1. User App – Registration/Login, Nearby Drivers/Service Personnel, Book Now or book later, In-app chat/call, Multiple payment options, contactless delivery, take away, SOS Button, Booking/Order History, In-App Notifications, Ratings and Reviews, Referrals

2. Service Provider App – Sign-Up/Sign-in, upload documents, manage profile, availability toggle, accept/reject requests, set service radius, GPS-Enabled Navigation, Link Bank Accounts, Earning Details, Service History, Accept Multiple Requests, User Feedback

3. Store App – Store Profile, Categories and subcategories, Minimum Order Value, Manage Orders, Instant Notifications, Order Tracking, View earnings, Customer Support

4. Kiosk App – Book Rides, Select Taxi Type, estimated Time and Cost, Live Tracking

5. Admin Panel – Intuitive dashboard, Manage users, Manage service providers, manage a store, toggle mode, commission cut-down, offers and discounts, Help, View Ratings and Reviews, Analytics and Reports

Advanced Features of Multi-Service Apps Like Gojek

1. Multiple payment gateways – To ease user’s tasks.
2. In-app wallet – To enable instant payment.
3. Call Masking and Number Masking – For safer rides.
4. Corporate Trips – New business travel service solution (GoCorp), expanding carbon-conscious commitment (GoGreener), and providing new features (GoTransit).
5. Call Features – Inbuilt call service
6. Dispatcher Panel – To manage the booking of services and dispatching of drivers.
7. Promo Code – To enable discounts and offers.
8. Rate Card – When a user isn’t aware of the distance to the destination, a rate card gives a rate by the distance travelled.
9. Schedule Bookings – Essential to schedule commute at a routine time
10. Estimated Travel Time – To calculate the total time from the pick-up point to the destination point.
11. Trip Rate Estimator – To calculate the approximate trip fare.
12. User and Service Provider In-App Chat – To enable the service provider to chat with the customers once they accept the ride/order.
13. Tips for Drivers – To enable users to grant additional tips to drivers after the ride.
14. Admin Roles and Responsibility – To enable admins to allocated limited/specific access to sub-admins.
15. Saved Addresses – To save frequently visited addresses.
16. Managing prices For Specific City – To enable admins to activate city-based pricing.
17. Invite and Earn – To enable users and service providers to share invite codes with others and earn money upon successful registrations
18. Payment Mode Change In Invoice – To enable users to alter modes of payment.
19. Dispute Management – To settle any disputes amongst users, drivers and service providers.
20. Managing Lost Items – To let users raise queries if they lost any items after the ride/service.
21. Document Management – Drivers/service providers upload admin-listed documents.
22. Fleet Management – To let admins manage the entire journey.
23. Instant Notifications – To update users about booking status, change/cancellation. Payment notifications etc.
24. Flexible Vehicle – To enable users to select from a fleet of vehicles.
25. Store/Restaurant Web Panel – To enable store and restaurant with a web panel to make them aware of tasks and transactions to be carried out.
26. Analytics Tracking – To collect user data to improve their services.
27. Availability Options – To allow users to check the availability of the drivers in the vicinity.
28. Live Vehicle Tracking – To let users know about the locations/destinations.
29. In-App Support – To avail support assistance via in-app chat, call or mail.
30. SMS/Email Notifications – Users and service providers avail support assistance or clarify service-related questions via in-app chat, call and mail.
31. Multiple City/Country – To enable admins to add cities, countries, zones where they wish to activate these services.
32. Store/Restaurant iOS And Android App – Native apps to allow bug-free usage.
33. Register and Login with Mobile Number or Email – To let users log in with their mobile or email.
34. Delivery Person/Driver iOS and Android App – A separate app that ensures performance.
35. Geo-Fencing – To locate customers, drivers, delivery people.
36. Review – To maintain quality standards and immediately act upon user’s feedback to improve services in future.
37. History Details/Booking Records – To track past, present and future service orders.
38. Admin Panel – To enable admin to add/delete/modify. Admin manages user profile.
39. User Panel – To enable users to book rides, cancel rides and chat.
40. Driver Panel/Delivery Personnel – To enable drivers to view bookings, cancel bookings, chat.
41. Featured Services – Admin manages “Featured” and “Recommended” sections in the app.
42. Billing Admin Panel – To get a monthly receipt for drivers, service providers to track earnings.
43. Peak Hours – To activate double charges during rush hours;
44. Wheelchair – To equip taxis with a wheelchair for patients and the elderly people;
45. In-App Push Notification – To promote in-app services and notify users about their upcoming rides.
46. Socket Implementation – To enable seamless request, chat and fetching location functionalities by integrating the app with Socket.io.
47. List Of Providers – To enable a smart on-demand platform for the users to view a list of providers on the map and their details-ratings-service specialty.
48. OTP/Service Image – To enable/disable dynamic OTP according to the business requirements.
49. OTP Verification – After users and drivers register with the app to the mobile devices and emails.
50. Toll Charge – This enables drivers and service providers to include toll charges manually during the ride.
51. Notification – To notify users about upcoming promotions, discounts, service confirmations and other relevant messages.
52. Location/Status Visibility – To let users know about the service via GPS once they confirm the ride.

Gojek Business Model: How do Gojek drivers earn?

Gojek with its delivery partners, individual drivers work on two primary business plans – Buyer Pick Model and Supplier Pick Model.

• Buyer Pick Model – It is also called as Double Commit Model where the buyer fills in certain details and requests services. Buyers interact with service providers according to their requirements. And service providers can accept/reject requests from the buyer.

• Supplier Pick Model – As the user requests a ride, all nearby service providers are notified. The ones with the highest ratings or with other pre-defined criteria are aligned to the service request. Once the delivery partner accepts the request the customer receives the details about the ETA.

How much does a Gojek driver/delivery partner earn?

The amount of revenue depends upon the mileage, the number of orders/rides completed and the bonus that they accomplish.

Gojek is easy to access. The prices are negotiable and considerably cheaper than Uber and similar ride-hailing platforms. They combine splashy subsidy programs and split business lines that serve and retain their large customer base. It made it scale up from a humble Ojek (Taxi bike) ride-hailing bike center with 20 drivers in tow to where it is now.

Gojek (Gocar) has a multi-destination function, allowing the most stops in the market with the flexibility in planning the trips.

Technology Stack

Gojek runs on jruby, Java, Clojure, Android Wear SDK, Bootstrap, Comodo SSL, Crashlytics, Fabric, Google (Cloud Messaging, Maps, Compute Engine), Laravel, HTML5, New Relic, nginx, Select2, Realm and more.

Peripheral Technologies Include:

• Zendesk for customer support
• Mailchimp, Mandrill, Mailgun for marketing
• Google Analytics, Yahoo! Analytics, Mixpanel for Analytics
• Square, Google Wallet for Finance
• G Suite, Google Fit SDK, Google Drive for Productivity and Operations.

Cost to Create an App Like Gojek

The cost comes around USD 5,000 – 40,000. We are up for negotiation. Contact us for additional information.

Conclusive: How to create a super app like Gojek?

Gojek does many things in one app that users often lose track of what to expect and what not to at a time. Did you hear about Gojek cutting through Jakarta’s notorious traffic jams? It does. It is Southeast Asia’s leading on-demand, a multi-service technology platform that provides access to multiple services and facilities like transport, food delivery, booking a taxi, making a payment, logistics and much more.

We pack security along with the mobile app/website we provide to businesses. You may use your branding and logo on this application. We strictly follow the non-disclosure policy in everything that we create. Our designs are user-friendly, responsive, bug-free and run on all devices.  Reach out for queries.