Interview with Dustin Rivest Director of Owner at App-Innovators

on 27th June 2014

Development Partnership for Mobile App Company

Validated by:

Survey

They design and build what we want, so there is a 100 percent success rate.

5/5

Schedule

5/5

Quality

5/5

Cost

5/5

Willing to refers

5/5

Overall Ratings

Opportunity / Challenge

What was your goal for working with Konstant Infosolutions?

Our overall business goal was to partner with a company that could deliver a beautifully designed and well-functioning application that could also understand what I needed from the beginning. In time, they were able to start thinking not just like me, but like a U.S. client. We, through our relationship, developed processes that go on every platform we build. There are certain things that need to go everywhere on every system. We developed processes and procedures where, when a new client comes, we know what to do and when, and how things need to be communicated. It minimized my initial involvement so I could sell new projects.

Background

Please describe your company.

We are a mobile app development company. We’ve been working with Konstant Infosolutions for about two years. We build mobile applications and businesses around mobile application ideas with custom PHP CMS and Web services connected to different kinds of platforms on the iPhone.

What is your role and responsibilities?

I'm the president and sole proprietor.

Feedback Summary

The vendor has worked closely with the client to develop processes for development, allowing the client to focus on new business. Konstant Infosolutions has been great at listening to the client’s needs and improving, though it would be great to speak more directly with developers.

Project Summary

Native app development

Konstant Infosolutions was hired to provide development resources for the client’s iOS mobile application customers, including startups, with custom PHP CMS and Web services.

Solution

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

We have about 200 hours per month over several teams working together on all of our projects. They’ve been working with us for about 18 months.

What was your process for selecting Konstant Infosolutions with which to work?

Elance, reviews, viewing their portfolios, and talking to their CEO was the process. We had a thorough understanding of the process and that they would be there for us, no matter what. They are great guys.

Please describe the scope of their work.

We are a dedicated developer for individual things. If a family or close friend needs help with a site or some SMS integration, we do that. We work with Konstant because we know that whatever need comes up on our end, we can have direct access to a qualified developer to do coding.

Result & Feedback

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

Sometimes I would like more direct access with the specific developer. Using offshore developers and speaking with a project manager can be a little difficult. I always get around it. Eighty percent of the time, they suggest that I talk directly to the developer. Knowing me, I would probably skip the project manager every day and talk directly to the developer. They have their reasons for it.

Is there anything unique about them that really makes them stand out, compared to other companies?

We have worked with development companies in the past and had a different experience. I like Konstant's process, how they do business and how things look in email communications. Konstant is always willing to listen and make themselves better. That has won me for life. I get to talk directly to the CEO. I don’t know if that just happens with me or whether that's their usual process. Things get escalated and taken care of when they need to. Everything is a positive experience, all around.

Do you have any statistics or metrics to track improvement from the project?

There are no metrics for their success because they are work for hire. They design and build what we want, so there is a 100 percent success rate. It is up to our client to champion, market, and sell their product and app. We are very satisfied.