“ Although development has been delayed, the app will soon launch out of the beta stage. Konstant has struggled to initiate communication at times and needs to improve how they balance responsibilities from other projects. Despite this, they resolve all development issues professionally. ”
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4/5 I’m the CEO of Myancare, a telemedicine company. We’re trying to improve access to medical care, since Myanmar has both transportation issues and a lack of doctors, especially in rural areas.
Myanmar has one doctor for every 2,000 patients, so we needed help to create an app that allows doctors and patients to communicate using iOS and Android devices.
Konstant developed all three version of our app: Android, iOS, and web-based. We have a freemium model through which patients and doctors can download any version free of charge. Patients can see doctors' schedules and book consultations at any available time. They can also chat via voice, video, and text.
They assigned us a single point of contact, whom we connected with 95% of the time. There was a project manager above that person though.
We made the decision to outsource development at the very beginning, and we received quotes from multiple companies. We saw that Konstant had a good reputation and we liked the projects we saw in their portfolio. In terms of experience and capability, we believed that Konstant could deliver. They also met our budget.
We’ve spent $40,000 so far.
We’ve been working together since May 2017, and the development is 95% complete at this point.
We’re currently in the beta stage, so the application hasn’t been commercially launched. The project has taken much longer than we expected due to limitations on both sides. We’ve had some issues, which they took too much time to resolve. We have our own programmer group, and I could’ve used them to solve those issues much faster.
We have a single point of contact, who’s a nice person, and he’s done whatever he could to support us. But, at an organizational level, there are a lot of things that are outside of his control. He’s handling at least two or three other projects so he hasn’t been able to focus on just our work. Our project was started last May, but we still haven’t gotten to the commercial launch. From a project management perspective, they’ve been too silent at times, just waiting for communication from our side. We’re using Aha! as a cloud project and work management tool, and we normally communicate through Skype and email. I’ve worked as a project manager in the past, and I can say that their approach is not the best. I am fully satisfied with our single point of contact, but, if he or she was to become too busy with other projects, they wouldn’t fully focus on ours anymore.
They’re professional and have professional resources. It’s been a great experience.
They need to approach things from a business perspective, and not only from a project management or vendor perspective. They need to think from the owner’s point of view as well: how would an owner manage a task, and how would they take care of certain issues?
The project is still ongoing, so I’m not sure what advice I could give. I’m not sure that Konstant will perform well in terms of aftersales service, but they’ve been a good organization to work with so far, in terms of technical skills and experience.
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