“ Despite the reccurring login bugs, the website is a promising platform for the art community. Konstant Infosolutions isn’t the best at project management, but they succeed in client satisfaction. If their talented team practices more effective communication, their success would be endless. ”
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5/5 I’m the co-founder and COO of ArtistryU.com, an online platform where entrepreneurs sell products and services to customers.
We needed more resources to build a reliable e-commerce website.
Guided by our specifications, Konstant Infosolutions built an image-heavy WordPress site with two unique user paths for buyers and sellers. The website functions as both an online marketplace and a social media platform. Features include a payment processor for secure purchasing, and a listings board for members to share their work, or favorite other members’ creations. There’s also private messaging for custom products and services.
The assigned project manager serves as the liaison between our company and their team of developers and web designers.
We reached out to several web developers who specialized in e-commerce sites, and Konstant Infosolutions appeared to be the most reputable option for a partner.
We spent about $23,000 to build the website.
Development began in 2017, and the official release is scheduled before the end of 2018.
There have been a few loading and sign-in bugs since the soft launch, but overall the platform is fulfilling its purpose as a social marketplace.
The language issues caused some issues in the beginning, but we overcame that obstacle as our relationship evolved. In contrast, their work pace has declined. The first project manager that they assigned was great at using ActiveCollab, mHelpDesk, and emails to coordinate with us, but the current project manager isn’t very responsive. Infrequent communication combined with a massive difference in time zone has prolonged the six-month project to more than a year.
Their customer service is phenomenal. Knowing that we’ve never built a website before, they are honest with us about their work and flexible to our last-minute requests. When our add-ons become too expensive, they don’t hesitate to offer the features at a discounted price. Konstant Infosolutions make it clear that our needs are their top priority.
The miscommunication within their organization has negatively impacted their project management efforts. Modifying their practices to accommodate their clients’ needs would minimize delays.
Have a clearly defined scope of work to avoid additional fees.
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