“ After its upcoming launch, the completed app will support an anticipated 50,000 initial users, targeting a goal of a million in the first 2–3 years. Konstant Infosolutions continues to provide expert mobile solutions through consistent resources.
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4/5 We’re the leading retail commercial corporate bank in the Democratic Republic of Congo. We have been open for the last 15 years and are a leading innovator in terms of payments and banking solutions for the Congolese people. I am the head of digital banking, which includes all online payments, mobile banking, ATC banking, and any other digital product the bank wants to offer.
We were looking for a designer for an application we were planning to launch.
Konstant Infosolutions initially provided the design for our application’s screens. We used another vendor for the backend of the solution, but they did a terrible job in terms of design and had no expertise in providing a modern look. Our management was very happy with the designs proposed by Konstant Infosolutions. They finalized the work and provided all the slicing, but our application vendor was not able to integrate those, as they were provided by Konstant Infosolutions. In the second phase, we had Konstant Infosolutions actually develop the frontend of the application and integrate it into the existing source code. Our functionalities include making bank-to-bank transfers, doing ATM withdrawals, buying airtime from local mobile operators, opening virtual accounts, managing balances, a Contact Us option for sending emails through the app, feedback submission, and location features showing users all the nearby banks and ATMs on a map.
We made an online search and visited Clutch.co, among other websites. We looked at reviews for Konstant Infosolutions and checked their references and previous work. They were high on the list from Clutch.co, so we decided to go with them. Konstant Infosolutions made a very good proposal for our app design, as opposed to other companies that simply gave us quotes. They gave us a proposal which we could use for envisioning what the product would be.
There have been a couple of initial investments for the integration and design development, amounting to $10,000 for a complete project. We paid extra for on-site development, namely $2,000 per week, per developer, for a period of three weeks. The total has been around $21,000.
We started working with Konstant Infosolutions in January of 2016. It took us six to eight weeks to complete the design phase. The application has 50–60 screens. Once those were approved, we moved to the development part, which took around four weeks, starting in April. We’re just about to launch. We will be using Konstant Infosolutions on an ongoing basis for new features.
We don’t have any metrics as of yet since we’re just about to launch. There are around 200 internal users testing the application, but other than that, I cannot mention anything else until we’ve launched. In the first three to six months, we expect to gain around 50,000 users. The ultimate goal for the next two to three years is to have more than a million users.
I’ve worked directly with Konstant Infosolutions’ project manager. I have also been in contact with their designers; once the developers were brought on-site, I was in contact with them as well. We used one Android and one iOS developer. Once we gave Konstant Infosolutions a timeline and an estimate of the resources we needed, they performed well. Our iOS developer was quite good, compared to our previous experiences. The Android one could have been a bit better, but he delivered the project, so we had no issues. In terms of timelines, Konstant Infosolutions has been good in conforming to our feedback.
We made many changes from our side, and Konstant Infosolutions has been very much on-par with those changes, not requiring a lot from us in order to implement them. We have constant communication, speaking with their team every day. They’re very good at following up, as well as providing resources. Konstant Infosolutions has interacted with us and gave us whatever we wanted. Whenever we had to build small websites, we gave the design task to Konstant Infosolutions.
They’ve been very good from a mobile point of view. In terms of web development, Konstant Infosolutions could do a better job, though. We were given app designs in the form of HTML pages, which loaded well on all phones, but, because of varying screen sizes, those designs didn’t look as good during development.
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