Interview with Wade S.
the Managing Director at The Smart Link
on 04th Mar. 2017

Konstant developed apps and integrated them with the client's websites to reduce double data entry of the same audience. They also worked on CMS integration and training for customers. 

Validated by:

Clutch
  • Website
  • Android
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The products developed by Konstant have opened up a number of new approachable markets for this client. The products have rendered great customer adoption and conversion results.

  • 5/5
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Background

Introduce your business and what you do there.

The Smartlink is a subsidiary business of the company Global Apps Pty Ltd. The suite of Smartlink products is primarily concerned with creating, designing, and implementing digital communication solutions for business, educational institutions, community groups/associations, and government bodies. These digital communication solutions include mobile app development, standalone and integrated website development, customized CMS [content management system] development, and group mobile platforms. I am the founder and general manager of the company and all subsidiary business that fall under this umbrella.

Opportunity/Challenge

What challenge were you trying to address with Konstant Infosolutions?

The major challenge was finding an affordable developer in Australia with the knowledge and industry experience to develop a specific portfolio of products. Our goal was to find an organization that could not only develop the required products but also one with which we could build a mutually beneficial business relationship for all future projects.

Solution

What was the scope of their involvement?

Konstant Infosolutions provided the mobile communication apps and fully integrated the apps and websites as to reduce double data entry to the same audience. They also worked on CMS integration and training for clients. They provide ongoing digital and technical support as well.

How did you come to work with Konstant Infosolutions?

We searched for online providers and looked specifically at B2B research and review organizations such as Clutch. We looked at reviews, previous projects, range, quality of clients, and the communication with the account manager. I chose Konstant because they have a number of services that we could accommodate well not only my current projects but also to future developments. They also had a good global representation and good reviews.

How much have you invested with Konstant Infosolutions?

We have invested around $50,000.

What is the status of this engagement?

We started the work with Konstant Infosolutions in May 2016 after our dissatisfaction with a previous developer. We have a number of different projects going on at the same time and we’re constantly redeveloping initial products, so the relationship is ongoing.

Results & Feedback

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We now have a great array and suite of products developed. This has opened up a number of new previously unexplored markets with great adoption and conversion results.

What did you find most impressive about Konstant Infosolutions?

What’s most impressive about Konstant is their skill for communication and understanding. I have an incredibly competent account manager assigned to me. He takes the time to read content and listens to any communication provided. If there is any misunderstanding, he seeks clarification. He understands exactly what is required of my products and has been involved from day one. Additionally, on the rare occasion when he is not available, the other staff members are equally competent in their communication and understanding.

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