Interview with David K.
the Owner of Tweetypad.com LLC at kleincapital.net
on 22nd Feb. 2017

I can send them emails and videos, and expect my issues to be addressed overnight.

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Konstant delivers reasonable value and the client considers their communication and responsiveness excellent. As the project evolves, the client expects to engage Konstant for future releases.

  • 5/5
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  • 5/5
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Background

Introduce your business and what you do there.

We provide a website and mobile app called TweetyPad, which serves as a Twitter companion, enabling posters to create an unlimited tweet beyond the 140-character limit which the platform mandates. We do this by interfacing with a Twitter API, and post the first 140 characters of a tweet, following it with a link which visitors can access in order to view the full post hosted on our servers. In addition to this, we act as an aggregate for three other social media platforms: Facebook, LinkedIn, and Tumblr. We hope to add additional platforms to that offering. We're a startup business, launched two weeks ago. We're in the middle of our promotional phase, hoping to get out there and hopefully go viral. We generate revenue through ads on the mobile app and website. In addition to this, we offer TweetyPad Pro for $6.99, which is an ad-free version of the platform.

What is your position?

I am one of the company's owners.

Opportunity/Challenge

What challenge were you trying to address with Konstant Infosolutions?

We're not developers and we work mainly from a business perspective.

Solution

What was the scope of their involvement?

Konstant Infosolutions fully developed our solution, including the website and iOS and Android mobile apps, handling pretty much all of the technical work, and also some logo and theme design.

How did you come to work with Konstant Infosolutions?

I had an initial idea and put a business plan together. I found an investor and conducted a lot of research. I found that in terms of cost and level of quality, and based on my research on Quora looking at other client websites and mobile apps, Konstant Infosolutions was the best choice. I was in talks with other companies but ultimately chose them. Konstant Infosolutions had a professional look and good testimonials. The communication with their team was also helpful in making my decision. So far, I've been very happy.

How much have you invested with Konstant Infosolutions?

There were a few additional requests, for which Konstant Infosolutions provided reasonable quoting. They were gracious in giving us a couple of discounts, considering that we have a great relationship. In total, the cost has been around $26,000.

What is the status of this engagement?

We started working with Konstant Infosolutions in August 2016. They are still providing enhancement work and ongoing support. As we start earning revenue from the application, we will begin a second phase, which will include a handful of additional features on the website and the mobile apps. We plan on using Konstant Infosolutions for this as well.

Results & Feedback

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We've just launched the platform, so there isn't a lot of feedback to share. I have seen some comments from Twitter users who've clicked on TweetyPad links. One or two persons, in particular, mentioned that it was awesome. Achieving good traffic volume will be contingent on the marketing firm we've engaged. We're a week and a half into that effort. Today was our first day of engaging public outlets with press releases. We hope to build a lot of awareness and go viral.

How did Konstant Infosolutions perform from a project management standpoint?

I have worked with a single point of contact from Konstant Infosolutions’ side, which is their standard model. He has a technical background and has done a good job of facilitating the relationship. The fact that we are based in New Jersey, while Konstant Infosolutions is in Jaipur, India has actually worked out to my advantage. I had a concern about the time difference of 10-and-a-half hours, but it's actually beneficial to have work done while we're sleeping and wake up to find results. Konstant Infosolutions uses JIRA, but I primarily interface with them through email, Skype, and Google spreadsheets.

What did you find most impressive about Konstant Infosolutions?

Especially when it comes to coding, we will encounter issues, but Konstant Infosolutions' communication and responsiveness to concerns are excellent.

Are there any areas Konstant Infosolutions could improve?

The window of time for speaking with Konstant Infosolutions' team is generally between 9:30 PM and 11:00 PM EST, so I have to catch them between those times for any live conversations. Still, Konstant Infosolutions is very responsive; I can send them emails and videos, and expect my issues to be addressed overnight. It's a minor issue, but getting in touch with someone at any time of day is a typical American thing. Any negative impacts due to the time zone difference have been minimal.

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