eCommerce Website Development
Konstant Infosolutions did a ground-up replacement of the client’s website that had been built on an obsolete Windows platform.
Interview with Glenn Thomas Director of PhD, President at Chromatography Research Supplies inc,
on 18th December 2015
Web Development for Equipment Company
Validated by:
Survey
I think Konstant is a great company .... We intend to work with them for a long time.
5/5
Schedule
5/5
Quality
5/5
Cost
5/5
Willing to refers
5/5
Overall Ratings
Project Summary
Feedback Summary
Feedback Summary
Konstant Infosolutions’ responsiveness has built a great deal of trust within this partnership. The client appreciates being able to deal directly with the developers on Konstant’s team, noting that it allows them to solve problems quickly.
Background
Please describe your organization.
We're a small company of 35 people. We make special seals and filters that are used in chemical analytical equipment. It's a niche market worldwide. The web is our primary marketing vehicle.
What is your position?
I'm the president.
Opportunity / Challenge
What business challenge were you trying to address with Konstant Infosolutions?
We had a specific problem with our website that we had built on an obsolete Windows platform. I would say it spilled into being a business problem because of the inability to upgrade the platform. It had gotten stale and somewhat nonfunctional.
Solution
Could you provide a sense of the size of this initiative in financial terms?
This project was in the range of $10,000 to $50,000.
Please describe the scope of their involvement in detail.
Konstant did a ground-up replacement of our website.
How did you come to work with Konstant Infosolutions?
We found Konstant on the Internet. There's a United States sales representative who contacted us. We found them responsive in the selection process, so we were able to get answers fairly quickly on things like the architecture and what they're capabilities were. The very quick response, I would say, led us to the conclusion that they'd probably be responsive in the development process.
Result & Feedback
Is there anything Konstant Infosolutions could have improved or done differently?
No. I think Konstant is a great company. We've really enjoyed working with them. We intend to work with them for a long time. If I think of improvements, I know they'll act on them.
What distinguishes Konstant Infosolutions from other providers?
Our experience in the past has always been with U.S.-based companies. They've always been very rigid in terms of their project organization, so it's been a transition to have direct interaction with the developers that were interacting with the code. I would say that Konstant proved to be very flexible in that regard. We've never seen that before with a U.S. team. We're able to actually, on many occasions, deal directly with experts there to solve specific problems with a very quick turnaround. It's extremely helpful and builds trust.