“ The development team continues to share all deliverables for in-house publication and marketing. Konstant Infosolutions’ continuous points of contact and technical expertise support reliable solutions, although their scheduling and QA processes would benefit from improvement. ”
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5/5 All Pro Color is a printer that supplies print products in store and from online transactions for our customers. People are able to walk in or place orders via our website. I’m the founder.
We needed a new website built. Originally, I was dealing with a company, but they were unable to accomplish what I was trying to get done. We switched to Konstant Infosolutions and have been working with them ever since.
We had an existing website, and Konstant Infosolutions built a new one from scratch. We wanted to move to an Ajax solution to get off the Microsoft platform. Our website was previously ASP.NET, and now it’s built on PHP. We’re on the third generation of the site that Konstant Infosolutions built. The site we have now is more robust and mobile-friendly. It works a lot better than our previous site did. I provided mockups and told Konstant Infosolutions how I wanted the site to look. Users are able to pay for orders on the site using Authorize.Net as the payment gateway.
A friend of mine recommended them to me since he had a good experience with them. They were the third company I had worked with from India, so I knew what I was getting myself into.
We’ve spent close to $300,000 with them over the course of our relationship. We’ve spent around $50,000 a year for the build and updates.
We started working with them in 2009 or 2010, and the work is ongoing.
They don’t drive any sales. They’re just giving us something that we’re publishing, and we get sales from it. They haven’t done any SEO or marketing. I don’t have any customer feedback on the site itself.
My initial conversation was with Manish [Jain, Director], but now I work with a project manager and another developer. I’ve basically worked with the same developers throughout the course of our relationship. I talk with Vipin [Jain, CEO] about payment, too. The communication is okay.
I like the fact that when they’re on, they’re on. I like their communication, but I wish they were a little more versed in English. I’m not saying their English is bad. I appreciate how they try to figure things out to the best of their ability.
They don’t communicate when they’ll be off for holidays or when people are gone. I get frustrated with the amount of detail I have to provide in order to get what I want. Not being clear leaves the work open-ended so that anything can happen. I have to define the requirements very closely, and then I always have to check the quality of the work. When the project gets so big and there are so many loose ends, there comes a point that when you change something small, you have to check it out from top to bottom. If they don’t recognize the situation, you learn to adapt to it so you can recognize the situation. If you’re not going to check everything out, you’ll have to have somebody checking it out all the time for you. I think the QA component is something they offer, but I didn’t get with my contract. It seems like that should be included with the development in order to make sure it’s working right. My customers and I are the ones who find the problems and have to figure out what’s wrong. If they’re not going to do any R&D or QA, they probably need to offer an opportunity to get edits or live feedback to them instead of having to wait for a whole day to do it. It’s hard to reenact the scenario when you have issues.
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